Got questions?

I’ve answered some common queries below, but if you still need to get in touch, you can use the form.

I read every email.

Frequently Asked Questions

If you can’t find the info you need here, please use the form to contact me.

What are the delivery charges for orders?

As all my designs are supplied as digital downloads, I don’t charge for delivery. You only pay the price of the design itself.

Which payment methods can I use?

I accept PayPal payments. As soon as your payment is complete you will be able to access your digital files.

How long will delivery take?

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How secure is shopping on your website? Is my data protected?

I take your privacy seriously. The website is protected by encryption (look for the padlock symbol in the address bar). All payments are processed through PayPal so I never see your card details. And I will never share your personal information. 

You can read my full privacy policy here: Flowerdog Designs Privacy Policy

How do I get my designs?

Once your order is complete you will be taken to the order confirmation page, where you will see a link to download your designs. They will be delivered to your computer as a zip file. 

You will also receive an email confirmation with your order details, which will also include the download links.

You will be able to log into your account at any time to see which files are available for you to download.

Will your designs work on my machine?

All my designs are supplied in several formats which suit the majority of embroidery machines on the market today. 

The file you purchase will include the following formats: .DST, .EXP, .JEF, .HUS, .PES, VIP, .VP3, XXX.

If you need a different format, please contact me. 

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