Frequently Asked Questions

I’m here to help! If you have a question about my designs, or my website, or anything else about purchasing and using my designs, you might find the answer on this page.

If not, feel free to email me HERE.

How will I get my downloads?

Thanks for your purchase! You’ll get a link to your downloads in your confirmation email, immediately after purchase.

You can also see all your previous purchases by logging into your account.

Your purchases never expire, so you can log in at any time to access your designs.

What formats do you offer?

All my designs are supplied in the following formats:

dst, exp, hus, jef, pes, vip, vp3, xxx.

Need another format? Message me and I’ll try to help.

How do I know which colours to use?

You can use any colours you like to stitch the designs. Your machine software may suggest certain colours, but it’s OK to ignore them. 

The colour change chart for each design shows my suggestions for colours, but they are a guide only. Be as creative as you like with your own colour combinations. 

Is there a limit to my downloads?

No! You can log in and download your designs whenever you like. As long as Flowerdog Designs is trading, your designs will be available in your order history.

Help! I lost my designs

No problem! Just log into your account and download them again.

I can't find the instructions for my design

The instructions and colour charts/stitch sequence are supplied as PDF files. You’ll see them in the folder when you unzip your file. 

How do I get your newsletter?

Thanks for asking! You can register HERE. I send a newsletter once or twice a month, with news about recent designs, current sew alongs, offers and links to tutorials.

If you decide it’s not for you, you can opt out at any time.

Where are you based?

Flowerdog Designs is based in the UK. If you’re waiting for me to respond to a message, bear in mind there might be a time difference. 

I have lovely customers all over the world, so wherever you are, you are very welcome.

Is your site safe to buy on?

Yes! Whether you choose to pay by PayPal or with a card, all payments are processed securely by Stripe or PayPal. The Flowerdog Designs website does not store any of your payment information.

I forgot my password. Help!

No problem! To get a new password, click HERE . If you try to log in too many times with an incorrect password you may get a message saying you are logged out. Wait a few minutes before you try again.

If you need help with accessing your account, contact me HERE

Can I try a sample design?

Yes! I have a few free designs that you can download to try before you make a purchase.