Your account
Flowerdog Designs customer account page

The first time you order from us you will be asked to create an account. You will then be able to log in at any time to view your recent orders, manage your shipping and billing addresses and edit your password and account details.

The image on the left is an example of the log-in page. Click here to go there now, or click “My Account” at the top of any page.

Payment

We accept Paypal. if you don’t have a PayPal account you can pay by credit card through the PayPal website.

Your digital file link will be emailed to you at the email address you supply during checkout, once your payment is complete.

Copyright

All Flowerdog Designs are copyright. I create the original artwork, and digitize by hand. I work hard to create original designs for you to use yourself or in your own business.

You MAY use my designs to make your own items for sale online or to the public, in your own small business.

You MAY NOT share, sell or alter the digital files, sell my designs as your own or alter them and sell them as your own.

My designs are often hand-drawn and always hand-digitized; not only is it rude to claim them as your own, it’s also illegal. I can and do take action against people who attempt to sell my designs as their own work. Thank you for respecting the time and effort I put into making designs.

Downloading designs

Once your purchase is complete you will receive an email with a link to the digital file(s) you have purchased. Your email will look like the image on the left.

The file will be downloaded to your computer in a .zip format. You will need to be able to unzip the file before you cvan use it.

The file will include the following formats:.dst, .exp, .jef, pes, .hus, vp3, .vip, .xxx. Choose the format that your machine can read and transfer it to your machine either by a USB lead or on a removeable USB stick/flash drive.

NB You do not need embroidery software to use my designs. I can’t offer support for

I make every effort to ensure that my designs are portrayed accurately on the Website. Please bear in mind that the appearance of your stitch-out of my design may vary depending on, for example, the threads, stabilisers and fabric that you use.

All measurements are approximate.

 

Shipping, returns & refunds

All digital sales are final and no refunds will be given. If you have a problem with your file, please contact me right away, we will get the problem fixed, I like happy customers.

All other merchandise can be returned for two weeks after recieveing the order. After that, exchanges can be made for one month from the shipping date.